Last Updated: February 24, 2025
At Minnerva Clinic, we aim to provide exceptional care while maintaining an efficient scheduling system for all our patients. This Cancellation and Refund Policy outlines the terms for canceling or rescheduling appointments and any applicable refunds. By booking an appointment with us, you agree to comply with this policy.
Appointment Cancellation and Rescheduling:
- Notice Period: If you need to cancel or reschedule your appointment, please notify us at least 4 hours before your scheduled appointment time.
- How to Cancel or Reschedule: Contact us via phone at 7080213331 or 7376987574, email at surgeonvivekgupta@gmail.com, or through our online appointment booking system.
- Late Cancellations: Cancellations made less than 4 hours before the appointment time may incur a cancellation fee.
- No-Shows: Failing to attend your appointment without prior notice will be recorded as a no-show and may be subject to a fee.
Fees and Charges:
- Cancellation Fee: Late cancellations or no-shows may incur a fee.
- Waiver of Fees: At the discretion of Minnerva Clinic, fees may be waived for emergencies or extenuating circumstances.
Refunds:
- Prepaid Services: Full refunds for cancellations made at least 4 hours in advance; processed within 5-7 business days.
- Late Cancellation or No-Show: No refunds, but may be credited toward a future appointment at the clinic’s discretion.
- Service Cancellation by Clinic: Full refund or rescheduling at no additional cost.
Exceptions:
- Medical Emergencies: Notify us as soon as possible; fees or refunds will be assessed on a case-by-case basis.
- Special Procedures: Some treatments may have specific cancellation terms due to preparation requirements.
Contact Us:
For assistance with cancellations or refunds, contact us at:
Phone:
7080213331 | 7376987574
Email:
surgeonvivekgupta@gmail.com
Address:
442/AM/42, Prithivipuram, Sultanpur Road, Ahmamau, Lucknow - 226002
Changes to This Policy:
Minnerva Clinic reserves the right to update this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting and communicated via our website or direct notification where applicable.
Governing Law:
This policy is governed by the laws of India and falls under the jurisdiction of Lucknow. Any disputes shall be resolved in the courts of Lucknow.